Services
Content Moderation
Disciplined decisions for global platforms.
What we deliver
- Moderation for user generated content
- Workflow design and tuning
- Structured escalation paths and review layers
- Regional language moderation
- Long cycle moderation teams
- Delivery from Cambodia and the Philippines
Data Annotation & AI Support
Reliable data for AI and research.
What we deliver
- Image, video, and text annotation
- Taxonomy alignment and labeling standards
- Gold set calibration and QA loops
- Southeast Asian language annotation
- Long term delivery with low churn
- Structured workflows tuned for accuracy and throughput
Customer Experience (CX)
CX with regional cultural fluency.
What we deliver
- Voice, chat, email, and social support
- Order, booking, and account assistance
- Complaint handling and service recovery
- Structured QA and coaching
- CX teams in Cambodia and the Philippines
Travel & Hospitality Operations
Guest support informed by hospitality culture.
What we deliver
- Pre, during, and post stay support
- Reservations and booking management
- Changes, cancellations, and refunds
- Loyalty and membership support
- Service recovery and escalation handling
- Multilingual coverage
Tourism Segments
We support travel and hospitality brands across Southeast Asia’s key tourism segments.
High Touch Guest Operations
- Sensitive service recovery
- Loyalty and membership workflows
- Pre arrival coordination
Experience Driven Travel
- Personalized guest engagement
- Local context communication
- Experience coordination
Mainstream & Regional Travel Brands
- Reservations and booking
- Multi channel CX
- Peak season stabilization
Adventure, Heritage & Cultural Tourism
- Pre trip guidance
- On ground support
- Issue resolution
Specialized Operations
Resilient workflows for high context needs.
What we deliver
- Continuity safeguards
- Dual site strategies
- Multilingual operational support
- Escalation management
- Niche workflow execution (sports, media, platform ops)
Case Studies
AI & Research (Annotation)
- 50 person annotation engine
- 60%+ long term tenure
- Nearly three years of delivery
Outcome: High accuracy annotation with reduced retraining cycles and stabilized accuracy variance.
Regional E Commerce (CX)
- Voice, chat, email support
- Delivered from Siem Reap + Manila
- 30 day ramp
Outcome: Stabilized CX during peak periods with improved service recovery and reduced escalation load.
Data Security
- ISO aligned policies
- GDPR oriented practices
- Secure infrastructure
- Role based access
- Controlled environments
- Continuous monitoring
CSR
- Heritage and community support
- Local talent pathways
- Youth training programs
- Ethical labor practices
Website Development
We build custom, responsive websites using WordPress and WooCommerce—optimized for speed, SEO, and real business results, with support that keeps everything running smoothly.
What we deliver
- Custom design + responsive build
- WooCommerce eCommerce setup
- Speed and performance optimization
- SEO-friendly structure
- Forms, analytics, and tracking setup
- Online payments integration
- Ongoing support and updates
Careers
What we look for
- Cultural fluency
- Clear communication
- Emotional maturity
- Process discipline
What we offer
- Competitive compensation
- Structured training
- Cross market opportunities
- Respectful, multicultural environment
- Long cycle roles with stable growth paths